Michael McGovern
Hello! 👋 I create guides, images, videos, and other technical content that's engaging and exciting. I love docs-as-code and creating processes that help everyone work better together. You can trust me to take on new product or feature docs, as well as reviews and revamps.
Paddle Invoice API microsite
Comprehensive API and webhooks reference to support the release of a new invoicing platform.
- With: Developers, Product...
- Using: Open API spec, REST APIs...
- For: Paddle
Lua scripted API docs
Docs-as-code static site for a large Lua scripted API, used by teams to create revenue-generating content for the game.
- With: Developers, DevOps, Content scripters...
- Using: Mkdocs, Git, JSON...
- For: Lockwood Publishing
Agile transformation supporting resources
Presentations, videos, guides, blog posts, and other resources to support the introduction of Agile.
- With: Leadership, Project management (EPMO)...
- Using: Microsoft PowerPoint, Confluence...
- For: Lockwood Publishing
Technical blog posts
Technical blog posts and worked with teams on content for new features.
- With: Marketing, Product...
- Using: Google Docs, Jekyll...
- For: Current RMS
In-app release notes
Every time we released a new update, I wrote our in-app changelog. It was fun and friendly, but still technically authoritative.
- With: Developers, Product...
- Using: Google Docs, Snagit...
- For: Current RMS
Liquid and template code reference
Complete learning and reference resource for Liquid syntax used by developers. Full of code samples so folks can easily copy-paste.
- With: Developers, Product, Support...
- Using: Gitbook, Markdown, Liquid syntax...
- For: Current RMS
Frinkiac REST API
For all The Simpsons fans out there, docs for the unofficial Frinkiac API.
- With: Me!
- Using: Open API spec, REST APIs...
- For: Me!
Feature roundup email newsletter
Every month, I emailed customers with a monthly breakdown of new features and highlights from the community.
- With: Product, Developers...
- Using: Intercom, Snagit...
- For: Current RMS
In-game Shop documentation
Comprehensive documentation about how to customize a mobile game Shop, including set up sales and changing display.
- With: Developers, Retail
- Using: Confluence, JSON...
- For: Lockwood Publishing
Scripted content platform knowledge base
A one-stop shop for everything you need to get started with an internal platform for creating content.
- With: Developers, Content scripters...
- Using: Confluence, Mkdocs...
- For: Lockwood Publishing
Current RMS guides
A full knowledge base of task-based guides and reference articles for the market leading rental software.
- With: Product, Developers, Support...
- Using: Intercom, HTML & CSS, Screenflow...
- For: Current RMS
Character Art pipeline docs
Full documentation for a complex art pipeline.
- With: Developers, Leadership...
- Using: Confluence, Miro...
- For: Lockwood Publishing
COVID-19 response
Worked with leadership and marketing to craft a coherent response to COVID-19 and document processes for effective remote working.
- With: Leadership, Marketing...
- Using: Google Docs, Markdown...
- For: Current RMS
Current RMS video catalog
Collection of videos to showcase features of our system. Used for support, as well as social media channels and in sales emails.
- With: Product, Marketing...
- Using: Screenflow, Google Docs...
- For: Current RMS
New tech workshops
Led webinars to walk people through new tech that our devs have been working on.
- With: Developers
- Using: Microsoft PowerPoint, Confluence...
- For: Lockwood Publishing
Life at Lockwood intranet
A central location for everything about the company, so we could continue to scale and work together effectively.
- With: Leadership, Comms, IT...
- Using: Confluence, Refined for Confluence, Microsoft Word...
- For: Lockwood Publishing
Product pitches and user stories
Product pitches and user stories, plus contributions to developer specs.
- With: Developers, Product...
- Using: Google Docs
- For: Current RMS
IT Support Docs
Guides, videos, and best practices for the IT systems that we used to reduce ticket volume.
- With: IT
- Using: Confluence, Snagit...
- For: Lockwood Publishing
Training courses for new starters
Internal training courses for new starters to help grow our global Customer Success team.
- With: Leadership, Support
- Using: Google Docs, Google Slides...
- For: Current RMS
HR and legal policy review
Reviewed and redrafted policies for HR, Legal, and the Office team.
- With: HR, Legal...
- Using: Confluence, Refined...
- For: Lockwood Publishing
My portfolio (you're here)
A home to call my own on the internet! I built this site so I can let folks know about the projects I'm working on.
- With: Me!
- Using: Git, Jekyll...
- For: Me!
UI API docs
Tutorials, reference guides, and code samples for an API for building UI panels.
- With: Developers, UX/UI
- Using: JSON, YAML...
- For: Lockwood Publishing
New app release content
Guides and videos to support a new app release.
- With: R&D, Developers
- Using: Confluence, Screenflow...
- For: Lockwood Publishing