Liquid and template code reference
Complete learning and reference resource for Liquid syntax used by developers. Full of code samples so folks can easily copy-paste.
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| 🎁 For: | Current RMS | |
Our platform let customers build documents and emails using HTML, CSS, and Liquid Syntax. Liquid is a template language that lets people place dynamic content and perform logic operations.
I worked with devs to build a complete learning and reference hub for Liquid. Info about the objects lived in .rb files in the codebase, and I used those as a basis for the docs.
I wrote in Markdown in Gitbook, checking in with the team using Slack and change requests. We tracked our progress in Asana.
Initially shared only with our more technical customers, I added introductory content and made the site public. As a result, Current RMS has a flourishing community of people who share templates and tips!
These docs were a key part of our monetization strategy for COVID-19 recovery. With full docs, customers could now self-serve or work with a third-party dev. This meant we could offer a paid template customization service.
Lots of popular platforms use Liquid for templating, like Shopify and Jekyll. Many of the guides are top results for Google searches for general “liquid syntax” queries.
Impact
- 🤫 Fewer report code tickets from customers.
- 🧘 No need for devs to spend time checking the codebase to see which fields are available.
- 🤑 Launched a paid service for reports now customers had a viable self-service option.
- 📈 Additional traffic to the website from search engines for "liquid syntax" and "rental report" queries.
- ✨ Fed into wider product team effort to improve report writing experience, with features like a new live previewer.